Responsible Gaming Guidelines at golts
golts is here to make sure gaming stays fun and does not become a burden — so you can bet safely and with awareness.
Building a Gaming Culture
Online betting and casino games are primarily a form of entertainment. golts believes gaming is enjoyable only when kept within a planned budget and when the time and money spent each session are consciously managed.
golts' Terms and Conditions clearly state that the minimum age to participate on this platform is 21. Underage persons are strictly prohibited from creating an account or placing any kind of bet. Verifying age is one of golts' top priorities.
Not accepting the ups and downs of betting, or placing repeated bets in the hope of recovering lost money, can make the situation difficult. To help avoid this, golts provides several tools and information to keep you in control.
To learn more about golts, read our About Us page — it introduces the platform's goals and activities. For answers to common questions, read the FAQ, where information on accounts, payments, and bonuses is all in one place.
All betting and casino services at golts are for persons aged 21 and over only. If someone you know is underage, please keep them away from this platform.
Remember: Betting is never a reliable source of income. Every bet carries the risk of losing money, and statistically the casino has a higher chance of winning in the long run.
Set a budget before each session and do not exceed it — whether you are losing or winning.
Never place bets when you are stressed or anxious. Your ability to make good decisions is reduced in that state.
Tools to Keep Yourself in Control
The golts support team can help you activate any of the options below. Contact us via 24/7 live chat or email.
Set a Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, lowering it takes effect immediately; requests to raise it have a waiting period.
Time Limits and Session Reminders
Enable automatic break reminders after a set amount of play time. Consciously tracking how long you have been playing is very effective.
Temporary Break (Cooling-Off)
You can suspend access to your account for anywhere from one week to one month. No bets or deposits will be possible during this time.
Self-Exclusion
Close your account for anywhere from 6 months to permanently. Any attempt to open a new account during a self-exclusion period will be rejected.
Betting and Transaction History
View a detailed record of all your bets, deposits, and withdrawals. Understanding your own spending patterns makes it easier to make decisions.
Speak Directly with the Support Team
For any concerns or issues, contact golts via 24/7 live chat or email in Bengali. The team handles all matters confidentially.
Warning Signs of a Problem
If any of the following apply to you or someone you know, stop and seek help.
- Feeling the urge to keep depositing or betting even after your budget is gone.
- Placing more bets thinking you will "win back" lost money — which often makes things worse.
- Hiding your betting from family or friends and being dishonest about it.
- Using money from everyday expenses, debt repayments, or savings to place bets.
- Feeling uncomfortable, anxious, or irritable when you are not playing.
- Spending hours betting while neglecting work, studies, or family responsibilities.
- Repeatedly failing to stop betting despite trying to do so.
Core Principles of Responsible Gaming
Keep these points in mind to build healthy betting habits:
Only bet money you can afford to lose without it affecting your household or savings.
Set a time limit before you play and use a timer — it is very easy to lose track of the clock.
Always keep in mind that betting is entertainment, not a source of income.
Never bet when you have been drinking, when you are tired, or when you are under stress.
After a win, withdraw some of your winnings rather than putting everything back on a bet out of temptation.
Let family members know about your betting habits — being open helps you stay in control.
Ways to Get Support
Admitting there is a problem takes courage. Do not hesitate to seek help through any of the channels below.
golts Live Chat
Talk to the golts support team in Bengali via live chat, 24 hours a day, 7 days a week. Requests for self-exclusion or deposit limits are processed immediately.
Email Support
If you prefer to raise an issue confidentially, contact us by email. The golts support team responds in both Bengali and English.
Family and Trusted Friends
Talk to the people close to you. Family and friends can often provide emotional support more quickly than professional services.
Professional Advice
Seek help from a mental health specialist or addiction counsellor. Both government and private services are available in Bangladesh.
golts Support Email: [email protected]
When sending an email, include your account username and the type of request (for example: self-exclusion, deposit limit).
Protecting Minors
golts believes keeping minors away from gambling and betting is not just a rule — it is a family and social responsibility. If children or teenagers can access your device, take the following steps:
- Use a strong password in your browser and never save your password.
- Always log out after using the golts app or website.
- Use parental control software on your device that blocks gambling sites.
- Be careful about betting-related conversations or transactions in front of children.
- Do not share your golts account details with anyone.
If you think a child or minor has used your account to place bets, notify the golts support team immediately.
Self-Assessment Questionnaire
Ask yourself — if most of your answers are "yes", it is time to seek help.
Have you bet more than your budget over the past month?
Have you tried to bet more to win back money you lost?
Have you lied to or hidden things from someone about your betting?
Have you tried to stop playing but been unable to?
Is betting affecting your sleep, work, or relationships?