golts Privacy Policy

1 Introduction and Scope

Welcome to golts (goltsbet.cam). This Privacy Policy ("Policy") applies to every person who uses the golts platform — from registered members to guest browsers. The purpose of this Policy is to clearly explain what information we collect from you, how that information is processed, and what steps we take to protect your privacy.

By using golts's services or accessing this website, you are considered to have accepted the terms of this Policy. This Policy supplements the Terms and Conditions, and it is recommended that you read both documents together.

This Policy has been prepared in line with data protection practices applicable in Bangladesh.

2 Information We Collect

golts collects specific and limited information that is necessary to provide you with quality service. We may collect the following types of information:

2.1 Registration and Identity Information

Full name, date of birth, and gender
Valid national ID or passport details (when identity verification is required)
Email address and mobile number
Username of the user's choice

2.2 Financial Information

Payment method details related to deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
Transaction history and amounts
Account balance and bonus usage records

2.3 Usage and Technical Information

IP address, browser type, and operating system
Time of site access, page visit patterns, and session duration
Device identifier (Device ID)
Information obtained from cookies and similar tracking technologies

2.4 Communication Information

Content of requests and complaints made via live chat or email
Records of conversations with customer service representatives

3 Purpose of Use

golts uses collected information only for the purposes listed below. Unauthorised or irrelevant use of personal information is against our policy.

Account management: To handle registration, login, and account security.
Identity verification: To complete the KYC (Know Your Customer) process for fraud prevention and account security.
Payment processing: To receive deposits and settle withdrawals.
Service improvement: To analyse platform performance and improve the user experience.
Promotional communication: To share bonus offers and site updates where consent has been given.
Legal obligations: To comply with applicable laws and regulations.
Responsible gaming: To identify signs of excessive play and provide the necessary support.

We never sell your information to advertising networks or rent it to third parties for commercial purposes.

4 Data Disclosure and Sharing

golts may share information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Payment gateways (bKash, Nagad, Rocket, Upay, and banking partners), game software providers, and technology service providers may receive information to the extent necessary to operate the service. Confidentiality agreements are in place with these partners.

4.2 Legal Requirements

Information may be provided in response to a court order from a competent court, a lawful request from an investigating authority, or to comply with applicable law. Where not legally prohibited, we will attempt to notify you in advance.

4.3 Structural Changes to the Company

In the event of a business merger or change of ownership, your information may be transferred to the new operating entity. However, the terms of this Policy will remain in effect in such cases.

golts does not sell your personal information to advertisers or data brokers under any circumstances.

5 Cookies and Tracking Technologies

The golts website uses cookies to function properly and to improve the user experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

Essential cookies: For maintaining login sessions and ensuring security. Disabling these may prevent the site from working properly.
Functional cookies: To remember your preferred language, account settings, and navigation preferences.
Analytics cookies: To monitor site traffic and help improve the quality of the service.

5.2 Cookie Controls

You can reject or delete non-essential cookies from your browser settings. However, this may limit some functionality of the site. You will be informed about cookie consent when you first access the site.

6 Data Security Measures

golts has put in place both technical and administrative measures to protect your information:

SSL encryption: Data is transmitted in encrypted form via SSL protocol across all pages of the site.
Secure servers: All personal and financial information is stored on secure servers.
Access controls: Only authorised staff can access your information, and only for specific purposes.
Regular audits: Systems and processes undergo regular security reviews.
Two-factor verification (OTP): OTP is used as an additional verification layer for sensitive operations.

However, no method on the internet is 100% secure. It is your responsibility to keep your account password confidential and not share it with others.

7 Data Retention Period

golts retains your information only for as long as necessary. In general, financial transaction records and identity verification information may be kept for a specified period after an account is closed, as required by law.

Once the specified period has passed, the information is securely deleted or anonymised so that it can no longer be identified in the future.

8 Your Rights

As a golts user, you have the following rights regarding your own information:

Right to access: You may request to know what information we hold about you.
Right to correction: You may request that inaccurate or incomplete information be corrected.
Right to deletion: In certain circumstances, you may request that your information be deleted (where there is no legal obligation to retain it).
Right to object to processing: You may object to your information being used for marketing purposes.
Right to data portability: You may request your information in a common format.

To exercise any of the above rights, please contact our customer service team. We generally respond within 30 days.

9 Information of Minors

All golts services are intended solely for persons aged 21 or over. We do not knowingly collect or store information from any minor.

Age verification is in place at the time of registration. If we become aware that a minor has registered, that account will be immediately closed and the associated information deleted. Our age verification process is discussed in detail in the Responsible Gaming Guidelines.

10 Third-Party Links and Services

Third-party game providers on the golts platform (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others) operate under their own privacy policies. When using these providers' software, their own technical data collection may occur, which is not directly under golts's control.

We recommend that, alongside getting to know golts, you also visit our About Us page for detailed information about our services, so you have a clear understanding of the overall structure of the platform.

11 Policy Changes and Updates

golts may change or update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of the page will be revised.

For significant changes, registered members will be notified in advance by email or through a platform notification. Continued use of the site after a change will be considered acceptance of the revised policy.

To view a previous version of the policy, please contact customer support.

12 Contact Us

If you have any questions, complaints, or information-related requests regarding this Privacy Policy, you can reach us in the following ways:

Live chat: Support is available in Bengali and English 24/7 via the live chat button at the bottom right of the site.
Email: [email protected]

For answers to more general questions, visit our FAQ section — it covers many common queries about accounts, payments, and services.

Our customer service team is available seven days a week, 24 hours a day.

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